Privacy Policy

1. Introduction

This Privacy Policy describes how Dosina Solutions Private Limited ("Dosina Solutions", "we", "us") handles information when you visit https://dosinasolutions.com and when a business uses Dosina LeadFlow.

Dosina LeadFlow is a software service we provide so a business can manage lead routing, campaign links, teams and staff, WhatsApp integrations, conversations and events, and conversion and analytics workflows.

This page is the privacy policy for that website and for Dosina LeadFlow. It is also the privacy policy URL for our Meta developer application and for a WhatsApp Business Platform / Cloud API integration used with LeadFlow. Please read it together with any agreement we have with your business.

2. About Dosina Solutions

Dosina Solutions Private Limited is a company registered with the Ministry of Corporate Affairs, Government of India. Our corporate identification number is U96091GJ2026PTC176779. Our registered office is at 446, Green Palladia, Palanpore Canal Road, Adajan, Surat, Gujarat 395009, India.

We build custom websites, CRM systems, e-commerce stores, and other business software. We also develop and operate Dosina LeadFlow. You can reach us at hello@dosinasolutions.com.

3. Scope of this Privacy Policy

This policy applies to information we handle in these situations:

• You visit or use dosinasolutions.com, including when you send us an inquiry.
• You contact us by email about our services, LeadFlow, or this policy.
• A business creates or uses a Dosina LeadFlow account, and its authorized users work in that account.
• A business submits lead, campaign, team, or contact information to LeadFlow.
• A business connects Meta or WhatsApp Business assets to LeadFlow and authorizes LeadFlow to receive information for that connection.

LeadFlow is provided to businesses. The business decides which people may use its account and which information it places in the service or connects to it. If you are a customer, lead, or WhatsApp contact of that business, the business is responsible for telling you how it uses your information and for having a proper basis to share it with LeadFlow.

This policy does not describe the practices of Meta, WhatsApp, or other services we do not operate. Those services have their own terms and privacy notices. It also does not apply to websites or applications that we build for a client and that the client operates on its own, except where that client is using Dosina LeadFlow itself.

4. Information We Collect

What we receive depends on how you interact with us. We do not collect every category below from every person. Website visitors are not asked to connect WhatsApp. WhatsApp and Meta information is received only when a business connects an integration and authorizes that access.

Business and account information

If a business uses LeadFlow, we process the account information needed to provide the service. This may include the business name and the account details the business or its users submit to create, sign in to, and manage the account.

If you ask Dosina Solutions to build a website or other software, we use the business and project details you give us so we can respond, discuss scope, and prepare a quotation or invoice.

Name, email, phone number, and contact details

On dosinasolutions.com, the inquiry form collects your name, email address, the type of service you select, and the project message you write. The form does not ask for a phone number.

In LeadFlow, contact details are processed when a business or its users provide them. That can include the name, email address, phone number, or other contact details of account users, staff, leads, or other people the business chooses to manage in the service. A phone number may also arrive as part of a WhatsApp conversation the business has authorized LeadFlow to process, as described below.

Business, team, and staff information

LeadFlow is used to organize work inside a customer’s business. Where the business uses those features, we process team and staff information the business configures, such as who belongs to a team, role or assignment details, and which person or team a lead is routed to.

Campaign and lead information

Where a business uses LeadFlow for campaigns and leads, we process the information that business uses for that work. This can include campaign link details, lead records, routing and assignment details, and conversion or status information the business records in the service.

WhatsApp Business Platform information

If a business connects WhatsApp to LeadFlow through an authorized Meta integration, LeadFlow receives WhatsApp Business Platform information that Meta makes available for that connection and that the business has authorized. We use that information to provide the LeadFlow features the business is using. We do not receive WhatsApp information for a business that has not connected and authorized the integration.

WhatsApp Business Account and phone-number identifiers

For a connected integration, LeadFlow may receive identifiers for the business’s WhatsApp Business Account (WABA) and for the phone number or account Meta associates with that connection. These identifiers are used to link the integration to the correct business account and to send or receive WhatsApp activity the business has asked LeadFlow to handle.

Messages, conversation events, and webhook data

When a business authorizes the connection, LeadFlow may receive messages, conversation events, and webhook data that Meta or WhatsApp delivers for the connected account. That can include message content and related event details needed to show and manage the conversation in LeadFlow. LeadFlow processes this information so the business can use the conversation, routing, and related workflow features it has enabled. It is limited to what the authorized integration actually delivers.

Technical, device, and log information

When you use the website or LeadFlow, the systems that serve them may process technical information such as IP address, browser type, device type, the date and time of a request, and the page or feature requested. On the website, we use IP address to limit repeated submissions of the inquiry form. This information is used to operate, secure, and troubleshoot the service. We do not use it to advertise to you.

Usage and analytics information

LeadFlow may process information about how a business uses the product, including campaign activity, lead status, and conversion events the business records, so the business can view dashboards and reports inside the service. The public website does not use a third-party analytics product.

5. How We Use Information

We use information for the practical purposes of running our website and LeadFlow:

• Providing LeadFlow. To create and operate business accounts and to provide the features a business uses.
• Routing leads. To send leads to the teams or staff the business has assigned.
• WhatsApp conversations and events. To receive, display, and otherwise process WhatsApp messages and conversation events that the business has authorized LeadFlow to handle.
• Campaign attribution and analytics. To associate leads or conversions with the campaigns and links the business uses, and to show that activity in the product.
• Dashboards and reports. To present the business with the operational views and reports LeadFlow provides.
• Security, fraud prevention, and reliability. To protect accounts and forms, limit abuse, diagnose problems, and keep the service available.
• Customer support. To answer inquiries, help a business with its account, and respond to privacy or disconnection requests.
• Improving the service. To maintain LeadFlow and the website and to correct or improve how those services work.
• Our own client work. To respond to website inquiries and to carry out website, CRM, and other development work you ask us to do, including quotations and invoices.

Information received from Meta or WhatsApp is used for the LeadFlow functionality described in this policy. We do not sell it, and we do not use it to advertise Dosina Solutions to the people who message a connected business.

6. Meta Platforms and WhatsApp Business Platform

A business may choose to connect its Meta, Facebook, or WhatsApp Business assets to Dosina LeadFlow. That connection is made through an integration the business authorizes with Meta. LeadFlow is not a substitute for the business’s own WhatsApp or Meta account. The business remains responsible for its Meta and WhatsApp accounts and for how it uses them.

LeadFlow accesses only the information and permissions that the business authorizes for the connection. If the business does not authorize a category of information, LeadFlow does not receive it through that integration. We do not describe or rely on access that the connected application is not actually given.

Information we receive from Meta or WhatsApp — including WhatsApp Business Account and phone-number identifiers, and messages, conversation events, or webhook data for the connected account — is used only to provide the LeadFlow functionality described in this policy. That functionality is the work the business uses LeadFlow to do, such as managing conversations, routing leads to the business’s teams or staff, campaign attribution, related dashboards or reports, support for the connection, and protecting the service.

We do not sell information received from Meta or WhatsApp. We do not use it for advertising by Dosina Solutions. We do not use it for a purpose that is unrelated to providing, supporting, and securing LeadFlow for the business that connected it.

A business can remove the connection from its own Meta or WhatsApp settings where Meta provides that control, and it can ask us to disconnect the integration. How to do that is explained in WhatsApp / Meta Integration Disconnection and Data Deletion.

Meta and WhatsApp process information under their own terms and privacy notices. Dosina Solutions does not control those platforms.

7. How We Share Information

We do not sell personal information. We share it only in the situations below.

• Authorized users in the customer’s business. LeadFlow shows information to the people the business allows into its account, such as staff or team members who need it to handle leads, conversations, or reports. The business controls who those users are.
• Infrastructure and service providers. We use providers that host, maintain, or support the systems required to operate the website and LeadFlow. They process information only so they can provide that support to us.
• Meta and WhatsApp, where the integration requires it. If a business has connected WhatsApp or another Meta asset, we exchange with Meta the information needed to carry out that connection. For example, LeadFlow may send a message the business asks it to send, or receive a webhook Meta delivers for the connected account.
• Legal and regulatory authorities, where the law requires it. We may disclose information if we believe in good faith that a law, court, or competent authority requires it, or where disclosure is reasonably necessary to protect the rights, safety, or security of Dosina Solutions, our customers, or other people.

People who work with Dosina Solutions access information only as needed to operate the service, provide support, and keep it secure.

8. Data Retention

We keep information only for as long as it is reasonably needed for the purposes in this policy. Those purposes include providing LeadFlow while a business uses it, answering an inquiry, carrying out work a client has asked us to do, keeping records needed for a contract or for our accounting, protecting the service, meeting legal obligations, and resolving disputes.

We do not apply one fixed number of days to every kind of information. How long a particular record is kept depends on why we have it and whether we still need it. When information is no longer needed for these purposes, we delete it or remove identifiers where it is reasonable to do so.

Disconnecting a Meta or WhatsApp integration stops further access through that connection. Information already received may remain for the retention purposes above until it is no longer needed or until we complete a deletion request we can honor. See Data Deletion.

9. Data Security

We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, and misuse. These measures include limiting access to our business systems to people who need it for their work, using a session cookie to protect the website inquiry form, and serving dosinasolutions.com over HTTPS on our production domain.

These steps reduce risk. They are not a guarantee. No method of transmission or storage is completely secure, and we cannot promise that information will never be accessed, disclosed, or changed without authorization. A business should also protect its own LeadFlow login details and control which staff can use its account.

10. Cookies and Similar Technologies

The public website does not use advertising cookies, and it does not use a third-party analytics cookie.

When the inquiry form is available on a page, the page requests a security token from our server. That request can set a session cookie. The cookie is used so the form can be submitted and so the submission can be checked as coming from the same browsing session. It is stored for the browser session, is marked HttpOnly, and uses SameSite=Lax. On HTTPS it is sent only over a secure connection. We do not use this cookie to advertise to you or to follow you across other websites.

Your browser may also contact third parties whose files the page loads, such as Google Fonts. Those parties handle that request under their own policies. We describe them in Third-Party Services.

You can block or delete cookies in your browser. If you block the session cookie, the inquiry form may not submit. You can still email us at hello@dosinasolutions.com.

11. Third-Party Services

We rely on a limited set of third parties to operate the website and LeadFlow:

• Meta Platforms and WhatsApp. When a business connects a Meta or WhatsApp Business asset, that business’s use of Meta and WhatsApp is also governed by Meta’s and WhatsApp’s own terms and privacy notices. LeadFlow receives and sends only what the authorized integration requires, as described in this policy.
• Google Fonts. The website loads typefaces from Google (fonts.googleapis.com and fonts.gstatic.com). Your browser contacts Google to fetch those files, and Google may process technical request data such as IP address under Google’s own policies.
• Hosting and infrastructure providers. The website and LeadFlow run on systems provided or supported by infrastructure providers. They process information as needed to host and maintain those systems.
• Email. If you email us, or if we email you about an inquiry or a support request, that message is handled by the email service used for hello@dosinasolutions.com.

We do not control third-party services. Their collection and use of information is described in their own policies. A link from our website to another site, or a product we build and hand over to a client, is not covered by this policy once you are dealing with that other party.

12. User and Business Data Rights

You may contact us to ask for the following, where it applies to information we hold:

• Access. Ask what personal information we hold about you, or ask a business administrator to review information in that business’s LeadFlow account.
• Correction. Ask us to correct information that is inaccurate. A business can also update information it controls inside its own account.
• Deletion. Ask us to delete information, using the process in Data Deletion.
• Withdrawal of an integration. Ask us to disconnect a Meta or WhatsApp integration the business previously authorized, using the process in WhatsApp / Meta Integration Disconnection.

Email hello@dosinasolutions.com with enough detail for us to find the right account or inquiry. We may need to confirm that the request comes from the person concerned, or from someone allowed to act for the business. If the information sits in a business’s LeadFlow account, we may need that business to confirm the request before we change or delete it.

We will consider reasonable requests. We may decline or limit a request where we need to keep the information for a legal obligation, for security, or to resolve a dispute, or where deleting it would disclose someone else’s information. We may also keep a limited record of the request itself.

13. Data Deletion

14. WhatsApp / Meta Integration Disconnection

A business can stop LeadFlow from continuing to use a connected Meta or WhatsApp integration in either of these ways:

• Remove or revoke LeadFlow’s access in the business’s own Meta, Facebook, or WhatsApp Business settings, where Meta provides that control.
• Email hello@dosinasolutions.com with the subject line WhatsApp integration disconnection request. Include the business name, the account email, and the WhatsApp Business Account or phone number you want disconnected, if you have it.

When we receive a disconnection request we can match to an account, we will disconnect the integration on our side and stop using it to access that business’s Meta or WhatsApp assets. Revoking access at Meta is the most direct way to stop Meta from sending new events. If you also want information we already received to be deleted, say that in the same email or send a data deletion request.

15. Children's Privacy

dosinasolutions.com and Dosina LeadFlow are meant for businesses and for adults who work with them. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, email hello@dosinasolutions.com and we will take reasonable steps to delete it.

16. International Data Processing

Dosina Solutions Private Limited is established in Surat, Gujarat, India. If you use the website or LeadFlow from outside India, information you submit — and information a business authorizes us to process — may be handled in India and in other places where the systems we use to operate the service are located.

We do not publish a fixed list of server locations in this policy, because the infrastructure used to run the website and LeadFlow can change. We do not transfer information for sale. We handle it for the purposes described in this policy.

17. Changes to This Privacy Policy

We may update this policy when our services, our integrations, or our practices change. The new version will be posted at https://dosinasolutions.com/privacy-policy, and we will change the "Last updated" date at the top of the page. The updated policy applies from that date.

If a change materially affects how we handle information received from Meta or WhatsApp, we will update this page before or when that change takes effect. Please review this page from time to time. The copy published here is the current policy.

18. Contact Us

Questions about this policy, a deletion request, or a request to disconnect a Meta or WhatsApp integration can be sent to us at the details below.